Order Cancellation Policy

All orders begin processing shortly after they are placed. Therefore, we are unable to accommodate cancellation requests after four hours from the time of purchase, or once the order has been fulfilled or a shipping label has been created. Once an order has passed this window, it cannot be cancelled or modified.

Returns/Exchanges

Due to the circumstances of our online shop/mobile business we do not accept returns. However, if you have an issue with your order please contact us immediately and we will be more than happy to try and resolve the issue for you! 

You can always contact us with questions regarding your order at aza@purlwisecoffee.com. 

Damages and issues

Each order is covered by insurance via USPS. So please inspect your order upon reception. If you receive your package and it appears to be damaged from shipping please document as much as you can, including pictures of the package, so that they can be uploaded for the claim with USPS. USPS will then forward the claim to us so that we can resolve the issue for you. If you have any questions about this process please do not hesitate to email us at aza@purlwisecoffee.com.